Below table lists out the JRE version for the corresponding client browser and the information is available in the Oracle support “Deploying JRE (Native Plug-in) for Windows Clients in Oracle E-Business Suite Release 12 (Doc ID 393931.1)” .

Also any form related issues are addressed in the same Oracle Doc ID.

An integration of Oracle Universal Work Queue (UWQ) client with the third-party switch or middleware softphone that uses the Basic Telephony Adapter SDK is referred as Basic Telephony Integration.

By using the Telephony Adapter SDK to integrate the UWQ client with the third-party softphone, we can bypass all the servers used in server-side adapters. This integration type is referred to as client-side integration because it involves direct communication between two client applications: the third-party softphone and the UWQ client.

 
The Basic Telephony SDK plug-in enables third-party telephony systems to communicate with the Oracle E-Business Suite by using one of two types of HTTP messages:

CALLOUT Messages are sent from Oracle E-Business Suite to the third-party system using a HTTP GET request.

EVENT Messages are sent from a third-party system using an HTTP POST request.

The below diagram shows the sending and receiving of Call-outs and Events.

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To increase the session time out for oracle application we can increase by setting profile option "ICX: Session Timeout" from sysadmin responsibility.

Please navigate to Sysadmin > Profile > System and query for "ICX: Session Timeout" after checking both at Site and User checkbox and increase the value of User.

 

 

What is Oracle iStore?

Oracle iStore allows businesses from all industries to establish a comprehensive business-to-business (B2B) and business-to-consumer (B2C) electronic commerce (e-commerce) presence.

Oracle iStore provides merchants with an easy-to-use interface for setting up Internet stores that capture and process customer orders.

In addition, integration with other Oracle applications provides a broad range of e-commerce capabilities. Fully integrated with the Oracle E-Business Suite, Oracle iStore is a powerful tool that allows businesses to create and manage online stores.

Oracle iStore Key Features

Implementing Oracle iStore lets you:

•          Build, test, and launch sophisticated online stores in multiple languages  and currencies with multiple price lists
•          Leverage powerful Oracle Inventory and Oracle Order Management on  the back-end
•         Target different customer segments and/or organizations, including or  excluding customers by organization affiliation
•          Deploy stores in both B2B and B2C scenarios
•          Capture and track customer information and activities
•          Provide a full range of online purchasing capabilities for customers,  including shopping carts and lists, quote retrieval, shared carts
           and  quotes, express checkout, order tracking, and customer information  storage

Module	Enhancement
Financials	Faster approval cycles from parallel approval of invoices. A single mass allocation formula is used to generate allocation journals for all ledgers in a ledger set. Integration with Oracle Revenue Management Cloud allows users to leverage the revenue compliance and recognition benefits of that product.
Projects	Enhancements in Oracle Project Contracts and Oracle Project Billing allow US federal contractors to improve cash flow, increase transparency and audit, and automate billing.
Purchasing	Web ADI–enabled spreadsheet creation and modification of purchase order lines, schedules, and distributions improves buyer productivity when dealing with large orders.
iProcurement	A streamlined single-step checkout flow allows employees to quickly complete shopping activities and start the requisition approval process.
Order Management	A new HTML user interface provides improved usability, greater flexibility, and a more modern user experience.
Manufacturing	Significant usability improvements in the Oracle Manufacturing Execution System (MES) help improve operator productivity by simplifying time entry and quality collection. New capabilities to manage the auto-dekit (disassembly) of serialized products supports customer returns and internal reuse of component parts.
Enterprise Asset Management	Enhancements to support linear assets in industries, such as oil and gas, utilities, and public sector, help improve productivity and retire costly integrations and custom code.
Payroll	Payroll dashboard provides at-a-glance readiness checks, validation, and analytical views of the entire payroll cycle to help payroll administrators gain valuable insight into payroll processes, avoid costly errors, and improve productivity.
HR - Self Service	Transaction dashboard helps employees and managers monitor the approval progress of self-service transactions, and review transaction details at any point after final approval.
Learning Management	Enhanced user interface simplifies the learner’s ability to search the training catalog, engage in learning activities, and share experiences with fellow learners.

Oracle E-Business Suite 12.2.4 Helps Organizations Further Optimize Business Processes, Reduce Costs, and Respond to Changing Market Conditions. This Release includes and focus on customer-driven enhancements across virtually all functional areas and new cloud integration.

New Universal Global Header 

Aligned with Fusion Applications, Oracle E-Business Suite introduces a new Global Header fully supported across  desktop, mobile and tables Platforms.

Simple Home Page 

Following the design patterns of Fusion Applications, the new simple home page includes an announcement section and also a list of iconized functions with a custom role-based page with a fast and easy access to the favorites.

Other improvements include Rich Table interactions and HGrid Interactions allowing you to reorder, resize, and hide/show columns among other actions.

The most obvious user interface change for this release is new skin for both desktops and tablets.  The new skin provides a cleaner look and feel in Oracle Application Framework-based pages, with responsive features that give you more space for controlling the application with your fingers on a tablet while saving space on a desktop.  Here is the new look on a tablet and on a desktop

Sometime it happens in our support environment that end users complain about request taking time to execute or concurrent program performance is slow.  Here are two methods by which you can resolve such issues

Method 1 : Suppose a program taking time and all users complain about it. To resolve such issue you can use priority field concurrent program definition form.

The default priority of each concurrent program is 50. So if you want some program to be executed on priority then you can enter Priority (1 to 99) in concurrent program form.

Navigate to SYSADMIN --> Program --> Concurrent  -->  Program  -->  Define and query for the Concurrent program

 

 Method 2: Suppose only a single user complains about that when he or she submit request it take more time.

In that case you can increase the priority of that user. Navigate to System profile options and query for "Concurrent:Request Priority" Profile option at user level.

The default value is 50. Set this profile option between 1 to 99 based on your requirement.

In simple word Credit Memo is used to reduce the balance due for a transaction , Debits Memo that we assign to a customer to collect additional charges like freight charges, taxes or finance charges.

Credit memo to Decrease  and Debit memo to Increase our receivable.

DEBIT MEMO   In AR , Debit memo is issued to a customer to increase his liability. For example , if the customer was not charged with freight charges and we need to add them to his liability, as we can’t prepare one more invoice for the freight charges. We prepare a debit memo.

Debit memo information is stored in RA_CUSTOMER_TRX_ALL, the type of transaction a particular row represents can be found out from the field class of  AR_PAYMENT_SCHEDULES_ALL by linking the CUSTOMER_TRX_ID field in the two tables.

Debit memo is usually not linked to any other Invoice like credit memos; the whole idea behind creating a debit memo is to increase the customer outstanding balance.

CREDIT MEMO   Credit memo is issued when the customer is over invoiced, that customer ‘s charged more than what customer should have been charged. Credit Memos with negative amount are typically used for crediting the customer’s account with some balance. Credit memo information is also stored in  RA_CUSTOMER_TRX_ALL

Credit memo can be created in two different ways;  the idea behind creating a credit memo is to reduce the customer invoice balance.

Example of scenario in which a Credit Memo is created
Say you have created an invoice of $5000 for a customer ABC and have sent it across. Later upon receiving the goods, customer realized one of them worth $1000 is defective and had to return it. We have already issued an invoice of $5000 but now we are supposed to charge them only $4000 because of the refund of $1000 for the defective piece. In such a situation, we create a credit memo of $1000 and apply to the invoice of $5000 to bring down its balance to $4000. We again send the credit Memo note to the customer to let them know that they have to pay us only $4000.

Credit Memo can be created in two ways

1. Manually creating a credit memo like any other AR manual invoice.

•  Invoice Class: Credit Memo
•  Invoice Type: OM Credit Memo, Credit Memo

2. Querying an existing AR Invoice and calling the Credit function from Actions menu
    Query the AR Invoice for which you want to create a credit memo

• Click on “Actions menu”
• Specify the “Reason for Credit Memo”
• Enter the Line % for Credit memo (Eg: 25% entered)
• Enter the Tax % for Credit memo (Eg: 10% entered)
• Click the Save button