Premier Support for Oracle E-Business Suite Release 11i ends on November 30, 2010 and Extended Support for EBS 11i begins from December 1st, 2010.

Extended Support comes at an additional cost, but these are waived for Oracle E-Business Suite Release 11i through November 2011.  Contact your Oracle account manager with questions about Extended Support costs. 

Here is a comparison of the different support levels:

A new set of minimum technical requirements for Apps 11i goes into effect when Extended Support begins in December 2010.  These new minimum baseline patch requirements are listed in:

• Minimum Baseline Patch Requirements for Extended Support on Oracle E-Business Suite 11.5.10   (Note 883202.1)

What are the impacts of this new baseline?

As always, Oracle Support will assist with diagnosis, triage, and debugging of any issues that you report for your E-Business Suite environment.  You will continue to have access to any existing online support tools, knowledge base documentation, and pre-existing fixes.

If you report a new issue that requires a new bug fix, you should be aware that new patches will be released only for the new baseline patches listed in the Minimum Baseline Patch Requirements Note.  You should plan to apply the baseline patches (at minimum) listed in Note 883202.1 by November 2010 in order to receive any new bug fixes.

Minimum Baseline Patch Requirements

• Oracle E-Business Suite Release 11.5.10 Consolidated Update 2 plus additional patches listed in Note 883202.1
• ATG Rollup Patchset 6 (11i.ATG_PF.H.delta.6, Patch 5903765)
• 10.2.0.4 Database or 11.1.0.7 Database
• Forms6i Patchset 19 (version 6.0.8.28, Patch 6194129)
• Oracle HTTP Server MLR Patchset 4393827
• Sun Java Runtime Engine (JRE) 1.6.0_03 or higher

The baseline versions listed here (and in the Note) are current as of the document's release date but may change in the future.  Any changes will be communicated via Note 883202.1.  If you've found this article as the result of a web search, I would strongly encourage you to check the latest version of the Note for the current information.

What EBS 11i products are affected by this new baseline?

In addition to the major technology stack components shown above, Note 883202.1 contains additional minimum baseline requirements for:

• Applications Technology
• Common Applications Calendar
• Contracts
• Core Contracts
• Procurement Contracts
• Project Contracts
• Sales Contracts
• Service Contracts
• Customer Data Management
• Customers Online
• Trading Community
• Financials
• Assets
• iAssets
• Advanced Collections
• Bill Presentment Architecture
• Cash Management
• E-Business Tax
• Financials for the Americas
• Financials for Asia/Pacific
• Financials Common Country
• Financials for EMEA
• Financials for India
• Internet Expenses
• Lease Management
• Loans
• Payables
• Payments
• Property Manager
• Public Sector Budgeting
• Public Sector Financials
• Public Sector Financials (International)
• Receivables
• iReceivables
• Treasury
• U.S. Federal Financials
• Human Resources
• Advanced Benefits
• Approvals Management
• HR Intelligence
• Human Resources
• Labor Distribution
• Learning Management
• Payroll (All Localizations)
• Payroll (International/Custom)
• iRecruitment
• Self-Service Human Resources
• Time and Labor
• US Federal Human Resources
• Intelligence
• Balanced Scorecard
• E-Business Intelligence
• Interaction Center
• Customer Interaction History
• Logistics
• Inventory Management
• Warehouse Management
• Manufacturing
• Cost Management
• Quality
• Supply Chain Globalization
• Work in Process
• Marketing and Sales
• Incentive Compensation
• Marketing
• Partner Management
• Quoting
• Sales
• Sales for Handheld
• Sales Offline
• Territory Management
• Trade Management
• Order Management
• Advanced Pricing
• Configurator
• Order Capture
• Order Management
• Procurement
• iProcurement
• Purchasing
• Sourcing
• iSupplier Portal
• Supplier Scheduling
• Product Lifecycle Management
• Advanced Product Catalog
• Bills of Material
• Document Management and Collaboration
• Engineering
• Item Master
• Projects
• Grants Accounting
• Project Billing
• Project Collaboration
• Project Costing
• Project Portfolio Analysis
• Project Foundation
• Project Resource Management
• Projects
• Service
• Advanced Scheduler
• Complex Maintenance, Repair & Overhaul
• Customer Care
• Depot Repair
• Field Service
• iSupport
• Teleservice
• Supply Chain Planning
• Demand Planning
• Production Scheduling
• Strategic Network Optimization

Enables a user to learn by watching an animated demonstration of the steps for a task being performed in a simulated environment. All the required activities, such as moving the mouse and entering data, are completed automatically.

Enables a user to learn interactively in a simulated environment. The user is prompted for mouse clicks and/or keystrokes to complete the task.

Enables a user to learn interactively using live data. In Do It! – Manual Advance mode, a user is presented with a small window on top of the live target application that displays each step for a particular task. As the user completes each step, he/she can click a button or use a hot-key combination to display the next step in the process. Within the Do It! – Manual Advance window, a thumbnail graphic of the screen is available with a highlight indicating the area where the action should take place. Do It! – Manual Advance is the default mode for custom applications. It is the only Do It! mode available in browser-based Player deployment.

An assessment-type playback mode in which users are instructed to complete a particular task. Users do not receive step-by-step instructions for completing a task. Instead, they complete the steps on their own in a simulated environment, and they are scored on how accurately they complete them.

The User Productivity Kit shortly known as UPK is a comprehensive, cost-effective, customizable solution that helps your organization quickly create the critical documentation, training, and support materials needed to drive project team and user productivity throughout the lifecycle of your software.

Oracle UPK Professional is the leading solution for creating, deploying, and accessing content for enterprise application deployments. Consisting of Oracle UPK and the Knowledge Pathways designer, manager, and player modules, Oracle UPK Professional turns knowledge into productivity and ensures ongoing end-user competency.

 The User Productivity Kit provides system process documentation, user acceptance test scripts, comprehensive instructor led training materials, web based training materials, role-based performance support and complete documentation.

Also provided is the UPK Developer, which serves as a single source development and customization tool to enable rapid content creation and customization.

UPK is a package that develops content for all of the major software suites that Oracle now controls, including: Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards EnterpriseOne, Siebel CRM, JD Edwards World, Oracle Transportation Management and Retek. UPK also works with the following: Accential, Acrobat, Application Designer, Configuration Manager, Crystal, Excel, Outlook, PowerPoint, PSnVision, Query Analyzer, Tutor and Word. Although initially developed by Global Knowledge as OnDemand Developer, Oracle has designed object recognition into UPK.

BENEFITS
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• Enable business users gain good knowledge of the functionality of an application by learning how to use a program in both a simulated environment.
• Create documentation, training materials, capture transaction and performance support across the organization.
• Provides training and support personnel to create interactive software simulations and other instructional materials. These simulations allow users to see and interact with an application even before they have access to it.
• Provides process documentation, UAT scripts, comprehensive instructor led training materials, web based training materials.

• Allows to edit the process flow captured and reproduce the same process both in animated format and document format.
• With the addition of prebuilt content for UPK, the effectiveness and quality of that development is greatly enhanced.
• Utilized in any software application development or deployment methodology.

• Develop central repository to improve competency skills by developing CBTs, BPDs, Test Scripts etc.

• Utilize while rolling out a new application.
• Reduce content creation time — Rapid content creation tools produce multiple assets through a single authoring session saving content development time and cost.
• Reduce time to deployment—System process documentation for fit-gap analysis provides time and cost savings, jump-starting your implementation or upgrade project.
• Manage project assets—Central repository stores project assets for stakeholders and deploys training materials to user community.
• Ensure organizational readiness—Performance testing monitors end-user competency prior to go-live as well as tracks ongoing proficiency.