An integration of Oracle Universal Work Queue (UWQ) client with the third-party switch or middleware softphone that uses the Basic Telephony Adapter SDK is referred as Basic Telephony Integration.
By using the Telephony Adapter SDK to integrate the UWQ client with the third-party softphone, we can bypass all the servers used in server-side adapters. This integration type is referred to as client-side integration because it involves direct communication between two client applications: the third-party softphone and the UWQ client.
By using the Telephony Adapter SDK to integrate the UWQ client with the third-party softphone, we can bypass all the servers used in server-side adapters. This integration type is referred to as client-side integration because it involves direct communication between two client applications: the third-party softphone and the UWQ client.
The Basic Telephony SDK plug-in enables third-party telephony systems to communicate with the Oracle E-Business Suite by using one of two types of HTTP messages:
CALLOUT Messages are sent from Oracle E-Business Suite to the third-party system using a HTTP GET request.
EVENT Messages are sent from a third-party system using an HTTP POST request.
The below diagram shows the sending and receiving of Call-outs and Events.
